The Problem:Patients with thyroid cancer were often arriving for their follow up visits without necessary labs or imaging leading to an unproductive visit. This information would need to be reviewed at a later time asynchronously with the patient, leading to delays in treatment and inefficient workflow. As we sought to understand the different causes of this problem, we prioritized having a […]
For our team’s CELT project, we had to implement the use of a new product and process within a multi-disciplinary team. It was an interesting experience navigating the wide variety of stakeholders, their needs, and the process nuances. Learn how we did it successfully!
I failed again. This time it’s still too raw for me to embrace the learning quite yet. This will be my therapy: a thousand words or less to help me reflect, discern, and grow.
It was a “right care, right place, right time” project. The literature says that colon cancer screening with an at-home fecal immunochemical test (FIT) is just as effective as a colonoscopy. FITs are much less expensive and invasive for patients so, how do we influence patients to choose FIT? This was the scientific question at the heart of the project. To answer it, the team would mail out different forms of outreach in a randomized experiment to see which is most effective.
Are A3s overrated? Seasoned improvers learn that, while helpful, following the A3 method for problem solving does not guarantee success for an improvement project. In this article, Stanford Improvement Team leader Hurley Smith explores some of the most common reasons improvement projects fail and suggests practical advice for improvers hoping to avoid those pitfalls.