Chief Quality Officer, Stanford Children’s Health
We are very excited about the recent launch of the Stanford Medicine Center for Improvement (SMCI). SMCI is a collaboration between the three members of Stanford Medicine: Stanford University School of Medicine, Stanford Health Care, and Stanford Children’s Health. By partnering and leveraging our collective improvement capacity, we are positioning ourselves to be able to improve faster, reach higher levels of quality safety and service, and lead. Initial work in SMCI will focus on three areas: education & improvement science capacity building; evaluation of improvement efforts & fostering related publication and grantsmanship; and the intersection between improvement and advanced data analytics.
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Chief Quality Officer, Stanford Health Care
The SMCI is the result of years of hard work by many leaders across Stanford Medicine, all aligned in their commitment to foster a spirit of collaboration and a culture of continuous improvement. By partnering across the School of Medicine, LPCH and SHC, we believe we can accelerate improvement in quality, safety and value through transformative research, enhanced training in improvement science and tools, and sharing of data analytics and best practices. The work of the SMCI will not only benefit the patients, families, faculty, staff and trainees at Stanford Medicine, but will position us as a national leader to positively impact patents, families and healthcare professionals well beyond the Stanford campus.
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Director, Quality Improvement, Stanford Children’s Health
SMCI is the latest milestone in years of work to accelerate our collective rate of improvement at Stanford Medicine. I am honored to be a part of it.
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Senior Advisor, School of Medicine
The Stanford Medicine Center for Improvement is the realization of the vision of Dean Minor to create a community of improvers across Stanford Medicine. This community will share best practices in improvement science and work together to educate and lead improvement across administrative and clinical areas. The Center’s work will support and align the the Integrated Strategic Plan’s domains of being Value Focused, Digitally Driven and Uniquely Stanford.
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Vice Chair, Education and Clinical Operations, Department of Radiology, School of Medicine
Our goal in the Stanford Medicine Center for Improvement is to channel the rigor, creativity, and sheer passion for science and innovation that exists at Stanford into the art and science of improving how care is delivered. We believe the same research and innovation engine of the basic and translational health sciences can be used to understand, develop, and apply methods for making our health system more reliable, effective, and efficient, while improving the experience of our patients and providers.
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Director of Strategic Programs, Office of Chief Quality Officer, Stanford Health Care
After coming to Stanford Health Care in 2015, I was amazed and inspired at how improvement was not just happening across the organization, but it was a mindset and a clear goal of the institution. The Stanford Medicine Center for Improvement shows the importance and commitment of this organization to, not only, provide the best care for our patients and families, but to also share with and learn from others.
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Program/Project Coordinator, Stanford Medicine Center for Improvement
The Stanford Medicine Center for Improvement brings together the best minds in healthcare improvement across Stanford Medicine to innovate and collaborate for the benefit of all the people we serve.
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VP, Performance Improvement, Associate Chief Quality Officer for Performance Improvement and Patient Experience, Stanford Children’s Health
By establishing the Stanford Medicine Center for Improvement, our community is taking an important collective step in advancing the science and practice of improvement in healthcare. From safety to quality to experience to cost, all components of the healthcare value equation require steadfast and disciplined investment to achieve better outcomes in an ever increasingly complex healthcare system. The Stanford Medicine Center for Improvement allows for collaboration across our medical campus to deliver enhanced capability development and scholarly work on healthcare improvement while it simultaneously positions Stanford to be an national leader in improving healthcare delivery.
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Karen Frush, MD, is the Chief QualityOfficer at Stanford Health Care. She is a Clinical Professor of Emergency Medicine and Pediatrics, and Associate Dean for Clinical Affairs at the Stanford University School of Medicine. She also serves as the Co-Executive Director of the Stanford Medicine Center for Improvement.
Dr. Frush has been an MCHB funded researcher and helped lead an effort funded by the CMS Innovation Center to improve patient safety and quality across 70 small community and rural hospitals through the LifePoint Hospital Engagement Network. LifePoint was recognized with the John M Eisenberg Patient Safety and Quality Award in 2017 for this work. Dr. Frush has published peer review manuscripts in the areas of pediatric emergency care, patient safety and quality, teamwork, safety culture, interprofessional care, and quality improvement, and she has authored multiple books on these subjects, including Improving Patient Safety through Teamwork and Team Training, with Eduardo Salasin 2012. She is a Team STEPPS Master Trainer and served on the Department of Defense, Team STEPPS Technical Expert Panel (2008-2010). She is an alumnus of the AHA-NPSF Patient Safety Leadership Fellowship program, served on the American Academy of Pediatrics Steering Committee for Quality Improvement in Pediatrics(2006-2011), and has been named one of 50 experts leading the field of patient safety by Becker’s for the past five years. She served on the Board of Advisors and the Board of Directors for the National Patient Safety Foundation and currently serves as Chair of the Institute for Healthcare Improvement (IHI)Certification Board for Professionals in Patient Safety.
Former Leadership positions include Chief Patient Safety Officer of the Duke University Health System (2004-2018); member of the Board of Trustees, North Carolina Center for Hospital Quality and Patient Safety (2005-2012), and Vice President for Quality, LifePoint Health and Duke-LifePoint Healthcare (2011-2018). Dr. Frush received a BSN from the University of Pittsburgh School of Nursing and then attended the Duke University School of Medicine where she earned her MD.
David B. Larson, MD, MBA, is an Associate Professor for Pediatric Radiology in the Department of Radiology at Stanford University, where he also serves as the Vice-Chair for Education and Clinical Operations. He is a national thought leader in radiology quality improvement and patient safety, and a regular speaker regarding topics ranging from pediatric CT radiation dose optimization to radiologist peer review. He is the founder and executive director of Stanford’s Realizing Improvement through Team Empowerment (RITE) program and co-director of the Clinical Effectiveness Leadership Training (CELT) program. He is also the founding physician director of the Improvement Capability Development Program (ICDP) at Stanford Medicine.
Dr. Larson is the Founder and Program Chair for the Radiology Improvement Summit held annually at Stanford, now in its fifth year. He also serves on the Board of Trustees of the American Board of Radiology, overseeing quality and safety, and on the Board of Directors of the Society for Pediatric Radiology.
Prior to his position at Stanford, Dr. Larson was the Janet L. Strife Chair for Quality and Safety in Radiology and a faculty member of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital in Cincinnati, Ohio. He holds a BS degree in mechanical engineering from Brigham Young University and MD and MBA degrees from Yale University. He completed his residency and fellowship training at the University of Colorado Health Sciences Center in Denver, Colorado. Dr. Larson practices pediatric radiology at Lucile Packard Children's Hospital at Stanford.
Terry Platchek, MD serves as the Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Children’s Health, as the Fellowship Director of Stanford’s Clinical Excellence Research Center and as a Clinical Associate Professor of Pediatrics and Medicine at Stanford. Dr. Platchek’s career focuses on reducing the cost of great healthcare with an emphasis on using Lean management to improve quality, safety, service, appropriateness and cost in healthcare delivery.Dr. Platchek is co-author of the book Advanced Lean in Healthcare and is co-author to over a dozen peer-reviewed publications describing improvements in healthcare delivery and advocating for higher-value models of care.
Dr. Platchek has been active internationally in advocating for healthcare system improvement and promoting clinician engagement. He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised health care systems across the US, Australia, and the UK on value improvement and junior doctor continuous improvement programs. He has over 50 invited presentations and published abstracts.
Dr. Platchek co-created the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. The care models produced have been published in top journals and many elements are in use across the United States.
Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD). He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases.
Elizabeth (Lisa) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better -Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance improvement in Safety, Quality, Patient Experience, and Cost Reduction (Collectively=Value) from today's baseline and ultimately developing a reputation as a national leader, to which others look for inspiration and as an educational resource.
From 2001 through 2016, she was the Chief Executive Officer of the VA Palo Alto Health Care System (VAPAHCS).VAPAHCS is a $900M, 800-bed federal health care system with three inpatient divisions and seven outpatient clinics serving 90,000 Veterans in 10 counties in Northern California. It is affiliated with Stanford University School of Medicine, has the second-largest research enterprise in VA ($58M), trains 1500 residents, interns and students yearly and is home to every specialized Veteran treatment modality offered in the VA system. She was responsible for all administrative and clinical aspects of VA Palo Alto, including strategy and master planning for facilities.
She has a Bachelor of Science degree from the University of Notre Dame in Civil Engineering and a Masters of Business Administration degree from Louisiana Tech University. She is a licensed professional engineer and a Fellow in the American College of Health Care Executives. She is the recipient of two Presidential Rank Awards, one at the meritorious level and the second at the distinguished level.
Benjamin R. Elkins is the Director for Quality Improvement at Stanford Children’s Health. In that role, he and his team support efforts to improve quality and safety and build improvement capability throughout the health system.
From 2011 to 2019, he worked on the Performance Improvement team at Stanford Health Care. Ben joined the team as a project manager and was one of the first SHC employees certified in the Stanford Operating System. His work took him throughout the health system, including significant deployments with the General Medicine inpatient service, the Stanford Cancer Center, and the Cardiovascular Health service line. Ben assumed progressively greater responsibilities over time, including overall leadership of the team. From 2017-2019, Ben also served as the administrative director for the Stanford Medicine CELT and RITE programs. He was also the founding administrative director of the Improvement Capability Development Program (ICDP).
Ben holds a BA in Ethics, Politics, and Economics as well as an MPH in Health Management, both from Yale University in New Haven, CT.
Celina Meza is the Project/Program Coordinator for Strategic Programs in the Office of the Chief Quality OfficerDepartment in Stanford Health Care. She provides support for the Stanford Medicine Center for Improvement. The mission of the Center is to support Stanford Medicine in being “the best at getting better”.
Celina began her career at Stanford Health Care in 2008in Ambulatory Care in the Orthopedic Clinicas an office assistant. She helped develop a new clinic, Stanford Coordinated Care, which opened in 2012for patients with chronic conditions. The team of medical professionals worked in partnership with patients to improve the quality of their lives. Celina then wentontoAging Adult Services, a department connecting patients discharged from the hospital with resources in the community. She assisted in projects regarding discharge and readmission from Skilled Nursing Facilities to Stanford Health Care. Celina was involved in community programs such as Chronic Disease Self-Management a six-week workshop she facilitated and Strong for Life, a senior exercise program where she provided administrative assistance. Celina was a member on the shared governance leadership committee in the Social Work Case Management department that framed goals for the department and created new standard policies.
Nilushka Melnick is the Director of Strategic Programs for the Office of the Chief Quality Officer at Stanford Health Care. She is responsible for managing and developing programs that align with Stanford Medicine’s vision from the Integrated Strategic Plan and support the institution’s goal to become the best at getting better. She oversees the management of and leads the integration and alignment of existing programs like the Improvement Capability Development Program (ICDP) and improvement training programs - Realizing Improvement through Team Empowerment (RITE) and Clinical Effectiveness Leadership Training (CELT) further with emerging programs and efforts such as the Center for Improvement.
Prior to joining SHC, Nilushka managed the Community Benefit medical education portfolio for Kaiser Permanente's Southern California Region for a variety of complex, matrixed, large scale initiatives like the feasibility study and business case for the Kaiser Permanente School of Medicine. Nilushka has had the opportunity to work in several healthcare settings from community clinics to academic and private health systems where she worked in partnership with senior executives and physician leaders to align on, develop strategy for, build infrastructure for and execute on programs and initiatives that were uncharted.
Nilushka holds a Bachelor’s of Science in Neuroscience from the University of California, Riverside and a Masters in Public Health from Boston University. She is a certified Lean Six Sigma Black Belt and faculty for SHC RITE and CELT programs. She is an inaugural co-chair for the Stanford Medicine’s Women and Allies Employee Resource Group, a member of Women Health Care Executives and American College of Healthcare Executives. She teaches mindfulness meditation classes in the community.
Majzun is responsible for providing administrative leadership and direction of the operations of Lucile Packard Children's Hospital Stanford and all of the Stanford Children’s Health primary care and specialty services outpatient locations.
Majzun has more than two decades of leadership expertise in academic medical centers, with a focus in pediatrics and women’s health. He also has extensive experience in strategic planning and operations, and a strong background in lean management—all of which will be greatly beneficial to Stanford Children’s Health.
Prior to joining Stanford Children’s Health, Majzun served as president and chief operating officer for Women & Infants Hospital in Providence, Rhode Island; the vice president of operations at St. Louis Children’s Hospital; and vice president of Women & Infants for Barnes Jewish Hospital (BJH) and St. Louis Children’s Hospital, where he oversaw significant growth in volume and revenue.
Majzun earned a Master’s in Health Administration from Washington University and completed an Administrative Fellowship at Henry Ford Health System in Detroit, Michigan. He earned a Bachelor’s Degree in Journalism from the University of Missouri-Columbia.
Lane F. Donnelly MD is currently Chief Quality Officer and Christopher G. Dawes Endowed Director of Quality at Lucile Packard Children’s Hospital and Stanford Children’s Health. He is also a Professor of Radiology and Pediatrics and the Associate Dean, Maternal and Child Health (Quality and Safety) in the School of Medicine at Stanford University. He also serves as the Co-Executive Director of Stanford Medicine Center for Improvement.
Dr. Donnelly has been an NIH funded researcher, has published 270 peer review manuscripts that have been cited over 10,000 times and has authored multiple textbooks, including Pediatric Imaging: The Fundamentals, a lead selling textbook on pediatric imaging. Many improvement projects for which he was a contributor have received multiple national recognitions including International Quality Radiology Network’s Quality-Improvement in Radiology Practices Paper Competition: Annual Award 2008 (Paper of the Year); Caffey Award –for Outstanding Presented Paper, Society for Pediatric Radiology (2001, 2009, 2011); 2012 British Medical Association Book Awards; Singleton–Taybi Award for Lifetime Achievements in Education, Society for Pediatric Radiology (2009); Journal of the America College of Radiology 2018 Paper of the Year Award; and the 2009 Best Scientific Paper Award -Institute for Healthcare Improvement (IHI) and the RSNA Honored Educator Award (2019).Dr. Donnelly has served on the Board of Trustees for both the American Board of Radiology and the Society for Pediatric Radiology.
Former Leadership positions include Radiologist-in-Chief and Frederic N. Silverman Chair of Pediatric Radiology as well as Executive Cabinet member at Cincinnati Children’s HospitalMedical Center (2002-2011); Inaugural Chief Medical Officer / Physician-in-Chief at the Nemours Children’s Hospital (helping plan, staff, and open the greenfield hospital in 2012) and Enterprise Vice President as well as Enterprise Radiologist-in-Chief for the Nemours Foundation (2011-2015); and Chief Quality Officer for Hospital Based Services at Texas Children’s Hospital (2015-2017). He attended Ohio State University followed by the University of Cincinnati College of Medicine.