Lane F. Donnelly, MD

Chief Quality Officer, Stanford Children’s Health

We are very excited about the recent launch of the Stanford Medicine Center for Improvement (SMCI).  SMCI is a collaboration between the three members of Stanford Medicine:  Stanford University School of Medicine, Stanford Health Care, and Stanford Children’s Health.  By partnering and leveraging our collective improvement capacity, we are positioning ourselves to be able to improve faster, reach higher levels of quality safety and service, and lead.   Initial work in SMCI will focus on three areas:  education & improvement science capacity building; evaluation of improvement efforts & fostering related publication and grantsmanship; and the intersection between improvement and advanced data analytics.

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Paul Maggio, MD

Chief Quality Officer, Stanford Health Care

The Stanford Medicine Center for Improvement benefits from the diversity of its members and the richness of the experiences that they bring. Although the program continues to evolve from when it first launched in October 2019, we continue to reach out to improvers across Stanford Medicine in the School of Medicine, Stanford Health Care, Stanford Children’s Health, Stanford ValleyCare, UHA and PCHA. We welcome everyone from every discipline and recognize that we are stronger together as we value the contributions of every member of our teams.

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Benjamin Elkins, MPH

Director, Quality Improvement, Stanford Children’s Health

SMCI is the latest milestone in years of work to accelerate our collective rate of improvement at Stanford Medicine. I am honored to be a part of it.

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Elizabeth Freeman

Senior Advisor, School of Medicine

The Stanford Medicine Center for Improvement is the realization of the vision of Dean Minor to create a community of improvers across Stanford Medicine. This community will share best practices in improvement science and work together to educate and lead improvement across administrative and clinical areas. The Center’s work will support and align the the Integrated Strategic Plan’s domains of being Value Focused, Digitally Driven and Uniquely Stanford.

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David B. Larson, MD, MBA

Vice Chair, Education and Clinical Operations, Department of Radiology, School of Medicine

Our goal in the Stanford Medicine Center for Improvement is to channel the rigor, creativity, and sheer passion for science and innovation that exists at Stanford into the art and science of improving how care is delivered. We believe the same research and innovation engine of the basic and translational health sciences can be used to understand, develop, and apply methods for making our health system more reliable, effective, and efficient, while improving the experience of our patients and providers.

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Micah Duchesne, MHA

Administrative Director of Performance Improvement & Portfolio Management,  Stanford Health Care

SMCI is a result of the collaborative, entrepreneurial spirit that lives inside of each of its fellows and affiliates. It gives us an opportunity to unite all of the multi- organization system that makes up Stanford Medicine. Through our very own academic thought leaders and world-class practitioners, we are building a coalition to be the best at getting better.  

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Celina Meza

Program/Project Coordinator, Stanford Medicine Center for Improvement

The Stanford Medicine Center for Improvement brings together the best minds in healthcare improvement across Stanford Medicine to innovate and collaborate for the benefit of all the people we serve.

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Terry Platchek, MD

VP, Performance Improvement, Associate Chief Quality Officer for Performance Improvement and Patient Experience, Stanford Children’s Health

By establishing the Stanford Medicine Center for Improvement, our community is taking an important collective step in advancing the science and practice of improvement in healthcare. From safety to quality to experience to cost, all components of the healthcare value equation require steadfast and disciplined investment to achieve better outcomes in an ever increasingly complex healthcare system. The Stanford Medicine Center for Improvement allows for collaboration across our medical campus to deliver enhanced capability development and scholarly work on healthcare improvement while it simultaneously positions Stanford to be an national leader in improving healthcare delivery.

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John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.
Shook is an industrial anthropologist with a master’s degree from the University of Hawaii, a bachelor’s degree from the University of Tennessee, and is a graduate of the Japan-America Institute of Management Science. At the University of Michigan, he was director of the Japan Technological Management Program and faculty member of the Department of Industrial and Operations Engineering.
Shook is the author of numerous articles, including "How to Change a Culture: Lessons from NUMMI"; Sloan Management Review, January 2010, which won Sloan’s Richard Beckhard Memorial Prize for outstanding article in the field of organizational development.

The Stanford Medicine Center for Improvement benefits from the diversity of its members and the richness of the experiences that they bring. Although the program continues to evolve from when it first launched in October 2019, we continue to reach out to improvers across Stanford Medicine in the School of Medicine, Stanford Health Care, Stanford Children’s Health, Stanford ValleyCare, UHA and PCHA. We welcome everyone from every discipline and recognize that we are stronger together as we value the contributions of every member of our teams.

Dr. Paul Maggio is Vice Chair of Surgery for Clinical Affairs, Associate Chief Medical Officer of Operational Effectiveness, and Associate Director of the Adult Intensive Care Unit. He trained in General Surgery at Brown University and obtained advanced training in Adult Surgical Critical Care and Trauma at the University of Michigan. He holds a Masters of Business Administration from the University of Michigan and is triple board certified in General Surgery, Critical Care, and Medical Informatics. In addition to being a clinician and surgeon, Dr. Maggio participates in the National Committee on Healthcare Engineering for the American College of Surgeons, and his research interests are focused on the delivery of high-value care.

Dr. Maggio received the SHC Board of Hospital Director’s Denise O’Leary Award for Clinical Excellence in 2013

Micah Duchesne joined Stanford Medicine in 2020 as a Principal Consultant project managing the deployment and operations of the Hospital Incident Command System (HICS) for COVID-19. He is now the Administrative Director of Performance Improvement at Stanford Health Care where he leads annual operations planning, improvement consulting, and capability development. Micah is also a Fellow at the Stanford Medicine Center for Improvement.

Before joining Stanford, Micah was an independent consultant for his company Silicon Valley Strategy Group, which partnered with Novartis and the Perelman School of Medicine at the University of Pennsylvania to commercialize cellular therapies. He led a team of clinicians from Europe, Japan, and Australia in designing a global logistics model and quality management system for Kymriah, the world's first approved CAR-T therapy, and helped create an international advisory board aimed at improving global capacity.

Prior to independent consulting, Micah was the Director of Performance Improvement at Kaiser's Santa Clara Medical Center, and he previously held improvement roles of increasing complexity within other health systems. Micah has both a Bachelor of Science in Accounting and Master of Health Services Administration from Mississippi College. He also holds certifications as a Lean Six Sigma Master Black Belt and Project Management Professional.

As a professional, Micah enjoys organizing complex stakeholder ecosystems, clarifying ambiguous goals, aligning visions, and driving high-stakes change. As a human, Micah just enjoys breaking a sweat. While he's not at work, he's at his very own gym in San Jose, CrossFit Moxie. You can find him there coaching olympic weightlifting or working out with his wife. He has a daughter in elementary school and two gym dogs.

Majzun is responsible for providing administrative leadership and direction of the operations of Lucile Packard Children's Hospital Stanford and all of the Stanford Children’s Health primary care and specialty services outpatient locations.

Majzun has more than two decades of leadership expertise in academic medical centers, with a focus in pediatrics and women’s health. He also has extensive experience in strategic planning and operations, and a strong background in lean management—all of which will be greatly beneficial to Stanford Children’s Health.

Prior to joining Stanford Children’s Health, Majzun served as president and chief operating officer for Women & Infants Hospital in Providence, Rhode Island; the vice president of operations at St. Louis Children’s Hospital; and vice president of Women & Infants for Barnes Jewish Hospital (BJH) and St. Louis Children’s Hospital, where he oversaw significant growth in volume and revenue.

Majzun earned a Master’s in Health Administration from Washington University and completed an Administrative Fellowship at Henry Ford Health System in Detroit, Michigan. He earned a Bachelor’s Degree in Journalism from the University of Missouri-Columbia.

Nilushka Melnick is the Director of Strategic Programs for the Office of the Chief Quality Officer at Stanford Health Care.  She is responsible for managing and developing programs that align with Stanford Medicine’s vision from the Integrated Strategic Plan and support the institution’s goal to become the best at getting better.  She oversees the management of and leads the integration and alignment of existing programs like the Improvement Capability Development Program (ICDP) and improvement training programs - Realizing Improvement through Team Empowerment (RITE) and Clinical Effectiveness Leadership Training (CELT) further with emerging programs and efforts such as the Center for Improvement.

Prior to joining SHC, Nilushka managed the Community Benefit medical education portfolio for Kaiser Permanente's Southern California Region for a variety of complex, matrixed, large scale initiatives like the feasibility study and business case for the Kaiser Permanente School of Medicine.  Nilushka has had the opportunity to work in several healthcare settings from community clinics to academic and private health systems where she worked in partnership with senior executives and physician leaders to align on, develop strategy for, build infrastructure for and execute on programs and initiatives that were uncharted.

Nilushka holds a Bachelor’s of Science in Neuroscience from the University of California, Riverside and a Masters in Public Health from Boston University. She is a certified Lean Six Sigma Black Belt and faculty for SHC RITE and CELT programs.  She is an inaugural co-chair for the Stanford Medicine’s Women and Allies Employee Resource Group, a member of Women Health Care Executives and American College of Healthcare Executives.  She teaches mindfulness meditation classes in the community.

Celina Meza is the Project/Program Coordinator for Strategic Programs in the Office of the Chief Quality OfficerDepartment in Stanford Health Care. She provides support for the Stanford Medicine Center for Improvement. The mission of the Center is to support Stanford Medicine in being “the best at getting better”.

Celina began her career at Stanford Health Care in 2008in Ambulatory Care in the Orthopedic Clinicas an office assistant. She helped develop a new clinic, Stanford Coordinated Care, which opened in 2012for patients with chronic conditions. The team of medical professionals worked in partnership with patients to improve the quality of their lives. Celina then wentontoAging Adult Services, a department connecting patients discharged from the hospital with resources in the community. She assisted in projects regarding discharge and readmission from Skilled Nursing Facilities to Stanford Health Care. Celina was involved in community programs such as Chronic Disease Self-Management a six-week workshop she facilitated and Strong for Life, a senior exercise program where she provided administrative assistance. Celina was a member on the shared governance leadership committee in the Social Work Case Management department that framed goals for the department and created new standard policies.

Benjamin R. Elkins is the Director for Quality Improvement at Stanford Children’s Health. In that role, he and his team support efforts to improve quality and safety and build improvement capability throughout the health system.

From 2011 to 2019, he worked on the Performance Improvement team at Stanford Health Care. Ben joined the team as a project manager and was one of the first SHC employees certified in the Stanford Operating System. His work took him throughout the health system, including significant deployments with the General Medicine inpatient service, the Stanford Cancer Center, and the Cardiovascular Health service line. Ben assumed progressively greater responsibilities over time, including overall leadership of the team. From 2017-2019, Ben also served as the administrative director for the Stanford Medicine CELT and RITE programs. He was also the founding administrative director of the Improvement Capability Development Program (ICDP).

Ben holds a BA in Ethics, Politics, and Economics as well as an MPH in Health Management, both from Yale University in New Haven, CT.

Elizabeth (Lisa) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better -Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance improvement in Safety, Quality, Patient Experience, and Cost Reduction (Collectively=Value) from today's baseline and ultimately developing a reputation as a national leader, to which others look for inspiration and as an educational resource.

From 2001 through 2016, she was the Chief Executive Officer of the VA Palo Alto Health Care System (VAPAHCS).VAPAHCS is a $900M, 800-bed federal health care system with three inpatient divisions and seven outpatient clinics serving 90,000 Veterans in 10 counties in Northern California. It is affiliated with Stanford University School of Medicine, has the second-largest research enterprise in VA ($58M), trains 1500 residents, interns and students yearly and is home to every specialized Veteran treatment modality offered in the VA system. She was responsible for all administrative and clinical aspects of VA Palo Alto, including strategy and master planning for facilities.

She has a Bachelor of Science degree from the University of Notre Dame in Civil Engineering and a Masters of Business Administration degree from Louisiana Tech University. She is a licensed professional engineer and a Fellow in the American College of Health Care Executives. She is the recipient of two Presidential Rank Awards, one at the meritorious level and the second at the distinguished level.

Terry Platchek, MD serves as the Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Children’s Health, as the Fellowship Director of Stanford’s Clinical Excellence Research Center and as a Clinical Associate Professor of Pediatrics and Medicine at Stanford. Dr. Platchek’s career focuses on reducing the cost of great healthcare with an emphasis on using Lean management to improve quality, safety, service, appropriateness and cost in healthcare delivery.Dr. Platchek is co-author of the book Advanced Lean in Healthcare and is co-author to over a dozen peer-reviewed publications describing improvements in healthcare delivery and advocating for higher-value models of care.

Dr. Platchek has been active internationally in advocating for healthcare system improvement and promoting clinician engagement. He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised health care systems across the US, Australia, and the UK on value improvement and junior doctor continuous improvement programs. He has over 50 invited presentations and published abstracts.

Dr. Platchek co-created the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. The care models produced have been published in top journals and many elements are in use across the United States.

Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD). He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases.

David B. Larson, MD, MBA, is an Associate Professor for Pediatric Radiology in the Department of Radiology at Stanford University, where he also serves as the Vice-Chair for Education and Clinical Operations. He is a national thought leader in radiology quality improvement and patient safety, and a regular speaker regarding topics ranging from pediatric CT radiation dose optimization to radiologist peer review. He is the founder and executive director of Stanford’s Realizing Improvement through Team Empowerment (RITE) program and co-director of the Clinical Effectiveness Leadership Training (CELT) program. He is also the founding physician director of the Improvement Capability Development Program (ICDP) at Stanford Medicine.

Dr. Larson is the Founder and Program Chair for the Radiology Improvement Summit held annually at Stanford, now in its fifth year. He also serves on the Board of Trustees of the American Board of Radiology, overseeing quality and safety, and on the Board of Directors of the Society for Pediatric Radiology.

Prior to his position at Stanford, Dr. Larson was the Janet L. Strife Chair for Quality and Safety in Radiology and a faculty member of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital in Cincinnati, Ohio. He holds a BS degree in mechanical engineering from Brigham Young University and MD and MBA degrees from Yale University. He completed his residency and fellowship training at the University of Colorado Health Sciences Center in Denver, Colorado. Dr. Larson practices pediatric radiology at Lucile Packard Children's Hospital at Stanford.

Karen Frush, MD, is the Chief QualityOfficer at Stanford Health Care. She is a Clinical Professor of Emergency Medicine and Pediatrics, and Associate Dean for Clinical Affairs at the Stanford University School of Medicine. She also serves as the Co-Executive Director of the Stanford Medicine Center for Improvement.

Dr. Frush has been an MCHB funded researcher and helped lead an effort funded by the CMS Innovation Center to improve patient safety and quality across 70 small community and rural hospitals through the LifePoint Hospital Engagement Network. LifePoint was recognized with the John M Eisenberg Patient Safety and Quality Award in 2017 for this work. Dr. Frush has published peer review manuscripts in the areas of pediatric emergency care, patient safety and quality, teamwork, safety culture, interprofessional care, and quality improvement, and she has authored multiple books on these subjects, including Improving Patient Safety through Teamwork and Team Training, with Eduardo Salasin 2012. She is a Team STEPPS Master Trainer and served on the Department of Defense, Team STEPPS Technical Expert Panel (2008-2010). She is an alumnus of the AHA-NPSF Patient Safety Leadership Fellowship program, served on the American Academy of Pediatrics Steering Committee for Quality Improvement in Pediatrics(2006-2011), and has been named one of 50 experts leading the field of patient safety by Becker’s for the past five years. She served on the Board of Advisors and the Board of Directors for the National Patient Safety Foundation and currently serves as Chair of the Institute for Healthcare Improvement (IHI)Certification Board for Professionals in Patient Safety.

Former Leadership positions include Chief Patient Safety Officer of the Duke University Health System (2004-2018); member of the Board of Trustees, North Carolina Center for Hospital Quality and Patient Safety (2005-2012), and Vice President for Quality, LifePoint Health and Duke-LifePoint Healthcare (2011-2018). Dr. Frush received a BSN from the University of Pittsburgh School of Nursing and then attended the Duke University School of Medicine where she earned her MD.

Lane F. Donnelly MD is currently Chief Quality Officer and Christopher G. Dawes Endowed Director of Quality at Lucile Packard Children’s Hospital and Stanford Children’s Health. He is also a Professor of Radiology and Pediatrics and the Associate Dean, Maternal and Child Health (Quality and Safety) in the School of Medicine at Stanford University. He also serves as the Co-Executive Director of Stanford Medicine Center for Improvement.

Dr. Donnelly has been an NIH funded researcher, has published 270 peer review manuscripts that have been cited over 10,000 times and has authored multiple textbooks, including Pediatric Imaging: The Fundamentals, a lead selling textbook on pediatric imaging. Many improvement projects for which he was a contributor have received multiple national recognitions including International Quality Radiology Network’s Quality-Improvement in Radiology Practices Paper Competition: Annual Award 2008 (Paper of the Year); Caffey Award –for Outstanding Presented Paper, Society for Pediatric Radiology (2001, 2009, 2011); 2012 British Medical Association Book Awards; Singleton–Taybi Award for Lifetime Achievements in Education, Society for Pediatric Radiology (2009); Journal of the America College of Radiology 2018 Paper of the Year Award; and the 2009 Best Scientific Paper Award -Institute for Healthcare Improvement (IHI) and the RSNA Honored Educator Award (2019).Dr. Donnelly has served on the Board of Trustees for both the American Board of Radiology and the Society for Pediatric Radiology.

Former Leadership positions include Radiologist-in-Chief and Frederic N. Silverman Chair of Pediatric Radiology as well as Executive Cabinet member at Cincinnati Children’s HospitalMedical Center (2002-2011); Inaugural Chief Medical Officer / Physician-in-Chief at the Nemours Children’s Hospital (helping plan, staff, and open the greenfield hospital in 2012) and Enterprise Vice President as well as Enterprise Radiologist-in-Chief for the Nemours Foundation (2011-2015); and Chief Quality Officer for Hospital Based Services at Texas Children’s Hospital (2015-2017). He attended Ohio State University followed by the University of Cincinnati College of Medicine.