RITE Cohort: RITE 23 Wednesdays Summer 2022
Team Members: Nicole Choo, Jessica Amaya, Erika Tarkington, Hashem Ghoraba, Sheridan Jones (coach)
Team Sponsor(s): Jeffery Goldberg, Diana Do, & Ruch Kumbhani
The Problem: Many patients at Byers wait months for surgeries despite the fact that some OR rooms are only partially utilized every week. It minimizes patient dissatisfaction, maximizes OR utilization, and keeps our providers schedules full.
Through our project analysis we found the following gaps and prioritized them:
Overall, our project was very successful, and we improved our OR utilization by 15%.
There were several things that went well and lead to our team’s success. Because our interventions had a significant impact on schedulers, we communicated openly with them and the providers. Communication as a team and to our stakeholders proved t6o be the most critical thing we could have done as a team. Our interventions, like our 14-day policy, a secondary schedule and improved wait list, were driven through communication.
Though our project was quite successful, we did have some challenges along the way. Several initial interventions we identified did not get completed within the terms of RITE, so there are still a few things, like the implementation in EPIC, that will have to be done at a later date. We also found that there was additional training required for the staff for perioperative workups and there were challenges in consistency and participation from providers in completion of the surgery orders.
There were a lot of learnings we took from this cohort. We wish we had known how involved this project would be from the start! It’s a lot of work to improve a process and it can be tough to balance regular workload and project participation. Change is tough regardless of the situation, but we definitely didn’t expect as much pushback as we received from the clinic.