The Cancer Infusion areas have too many overbooks (definition in background), leading to delays in treatment for patients and schedules over-capacity during peak hours of operation.
Receiving clearance forms and instructions less than 1 week in advance of surgery can result in time intensive and herculean staff efforts to avoid surgery cancellation or issues. This has implications for patient safety and cancer outcomes as well as resource utilization. We chose this project to focus on because of the direct impact on our workflow and was able to be intervened upon in a meaningful way.
Many patients at Byers wait months for surgeries despite the fact that some OR rooms are only partially utilized every week. It minimizes patient dissatisfaction, maximizes OR utilization, and keeps our providers schedules full.
Cancer Center South Bay requires a minimum of approximately 200 Real Time Location System badges per day based on a unique patient volume of approximately 300. Several times a week we do not have the required number of badges in circulation, and this has a negative impact on patient care and the patient experience.
The Problem: Patients with thyroid cancer were often arriving for their follow up visits without necessary labs or imaging leading to an unproductive visit. This information would need to be reviewed at a later time asynchronously with the patient, leading to delays in treatment and inefficient workflow. As we sought to understand the different causes of this problem, we prioritized […]