COURSES
Management Systems in Improvement Science Certificate Course
ABOUT THE PROGRAM
The goal of this three-day course is to develop the skills of physicians, clinicians, & other healthcare professionals so they can understand and manage systems in healthcare using an improvement lens. This course is designed to develop the knowledge and skills needed to lead and coach others successfully to facilitate improvement system work across an organization.
Our management systems course is structured around W. Edwards Deming’s System of Profound Knowledge focus area of an Appreciation of systems and managing complex systems.
All participants should view their improvement work as an integral part of their role and career development.
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You are able to apply for this course at any time, but the application window ends on September 15th.
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Advanced.
Leaders, champions and improvement professionals who are leading management system improvement efforts across programs and organizations.
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$2,000 for Stanford Medicine participants or $3,500 for external participants
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The course takes place October 5-7 and runs concurrent to our Advanced Course in Improvement Science - Week 1.
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In-person in Palo Alto, CA.
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Completion of an intermediate-level improvement course (Lean Six Sigma Green Belt, RITE, QuILT, etc.) and/or an advanced-level improvement course, like the Stanford Medicine Specialist Course in Improvement Science (Lean Six Sigma Black Belt).
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Day 1:
Profound Knowledge & Appreciation of a System - Terry Platchek
System Mapping - David Williams
4 Types of Problems - Art Smalley
Day 2:
Management Systems & Improvement - John Shook
Lean Management Systems - Denise Bennett
Day 3:
Daily Management Systems - Walt Dannenberg
High Reliability Organizations - Frank Federico
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Monday-Wednesday from 8:00am-4:00pm Pacific Time. Some faculty require pre-reading prior to class.
Meet Your Instructors
Terry Platchek, MD
Terry Platchek, MD serves as the Executive Director of the Stanford Medicine Center for Improvement in addition to his roles as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’s Health and Clinical Professor of Pediatrics, Medicine, and Emergency Medicine at Stanford University. Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality, safety, service, appropriateness and cost in healthcare delivery. Dr. Platchek is co-author of the book Advanced Lean in Healthcare.
Dr. Platchek has been active internationally in advocating for healthcare system improvement and promoting clinician engagement. He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised health care systems across the US, Australia and the UK on value improvement and junior doctor continuous improvement programs.
Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD). He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases. He practices as a Pediatric Hospitalist at Stanford.
David Williams, PhD
Dave is an internationally respected scholar-practitioner of the Science of Improvement. With 25 years of experience in quality improvement, he has worked with leaders and teams worldwide to develop people’s abilities to make rigorous, results-driven improvements and adopt quality as an organizational strategy.
Dave co-authored Quality as an Organizational Strategy and The QOS Field Guide. His writing on improvement is also found in many books and published papers.
Dave was a senior leader at the Institute for Healthcare Improvement, where he was responsible for leadership and improvement science and methods. His other past roles include chief quality officer, university faculty member, board leader, consultant, Baldrige examiner, and paramedic.
Dave holds a B.S. in Emergency Medical Services Management from Springfield College, an M.S. in Emergency Health Services Management from the University of Maryland, Baltimore County, and a PhD in Organizational Systems from Saybrook University.
John Shook
Forty years of studying and almost as many teachings about “lean production and management” as first learned from Toyota in Japan. Affiliated with Stanford Medicine for about ten years. Currently mainly retired. Previously: manager at Toyota (multiple positions over ten years); faculty and research program director University of Michigan Department of Industrial and Operations Engineering, founder of two consulting firms, CEO and Chairman of Lean Enterprise Institute and the Lean Global Network. Books (author or co-author) include: Learning To See, Kaizen Express, The Change Questions and Managing to Learn. Articles include: “Lessons from NUMMI: How We Changed the Culture” and “Toyota’s Secret: The A3 Report” both in Sloan Management Review.
Denise Bennett
Denise Bennett is an experienced Management & Improvement Systems Coach currently associated with Lean Enterprise Australia and the Australasian Lean Healthcare Network since January 2012. In addition to this role, Denise serves as a Director at the Australasian Lean Healthcare Network and a Lean Practitioner & Coach at the Lean Enterprise Institute since May 2017. Prior experience includes serving as Director of Performance Improvement at Stanford Children's Health, where Denise focused on leadership coaching in Transformational and Continuous Improvement, and as Manager of Corporate Planning and Learning for the City of Melbourne, supporting the CEO in Lean Thinking initiatives. Denise also held the position of Deputy Director for Redesigning Care at Flinders Medical Centre from 2004 to 2009. Educational qualifications include a Master of Business Administration from the University of South Australia and studies at the University of Tasmania.
Walt Dannenberg
Director Walt Dannenberg has led VA Long Beach Healthcare System (VALBHS) as Chief Executive Officer and Medical Center Director since February 2017. Prior to arriving at VALBHS, Mr. Dannenberg served as VA Palo Alto Heath Care System’s Associate Director and as Assistant Director with the VA Puget Sound Health Care System. Mr. Dannenberg began his VA career as a Graduate Healthcare Administrative Fellow in 2006 at the Central Arkansas Veterans Healthcare System in Little Rock, Arkansas.
He is a Fellow of the American College of Health Care Executives (FACHE) and previously served as Vice-President of the South Texas Chapter of the American College of Health Care Executives. He holds an undergraduate degree in chemistry from Texas A&M University as well as a master’s degree in Healthcare Administration and Business Administration from the University of Houston - Clear Lake.
Frank Federico, RPh
Frank Federico, is a pharmacist, former Director of Pharmacy at Children's Hospital, Boston, and former Vice President for Patient Safety at the Institute for Healthcare Improvement. In his role at the Institute he led improvement efforts in patient safety in the US, Brazil, Qatar, Portugal, and was involved in efforts in the UK, Scotland, Denmark, and Australia. He is core faculty for the IHI Patient Safety Executive Development Program, has led session in multiple iHI Forums, International Forums, and Mid East Forum. He has also published articles and book chapters on patient safety. He is now an Executive HRO coach and continues in efforts to help improve the safety and quality of health care.
Reach out in the form here to learn more about the course.