The Shingo Model: Building a sustainable culture of organizational excellence

October 27th, 2021

As members of the Stanford Medicine Center for Improvement, we want to help Stanford Medicine be the best at getting better. To achieve this goal, it is important to learn new frameworks and see our own work through different lenses. The Shingo model gives a framework for what good looks like and helps organizations assess themselves against this benchmark. Join me as I share an overview and my learnings from the Shingo: Discover Excellence workshop. Then we will all put on our Shingo glasses and participate in a mini-workshop to learn about our own environments.

Joy Goor, MBA

Joy Goor, MBA, is a Principal Improvement Consultant at Stanford Healthcare, supporting Cancer Care and Palliative Care. Prior to working at Stanford Healthcare, Joy worked at Sutter Health, Palo Alto Medical Foundation as a Clinic Manager for Dermatology, Plastic Surgery, and ENT and as an Improvement Consultant. She was also a Management Consultant at PwC, working in the life science industry, and she started her career as a Manufacturing Engineer at Medtronic, Heart Valves. She holds a Bachelors in Engineering in Biomedical Engineering from Vanderbilt University, a Masters in Engineering in Bioengineering from the University of California, San Diego, and an MBA from Stanford University.