Referred Pains: Methods for Improving the ED Discharge Referral Proces
January 9th, 2023
Emergency department volumes continue to rise amidst worsening specialty care availability creating urgent needs to improve transitions to outpatient follow-up. Through novel cross-department collaboration, we developed optimized solutions ensuring more precise, timely connections from emergency to specialty care like neurology and orthopedics. Learn about our multi-modal interventions including priority systems, enhanced clinical protocols, streamlined authorizations, improved discharge processes, and direct inter-department communication. This talk will detail our collaborative quality improvement efforts, evaluate their impact on access and timeliness, and discuss tailored next steps better serving all patients.
Sam Kling
Dr. Sam Kling is a quantitative research scientist with six years of experience in mixed methods research and evaluation in clinical and community healthcare settings. She is dedicated to helping collaborators design and execute pragmatic evaluations that meet their needs and facilitate rapid learnings to ultimately improve healthcare. She has experience using a variety of data collection methods and sources, including surveys, chart reviews, electronic health record data, and community health care data, and applying appropriate analysis approaches. Dr. Kling is also a Registered Dietitian (RD) and has content experience in childhood obesity prevention and treatment, nutrition, coordination of clinical and community healthcare, telehealth, and mental health.
Shenee Laurence
Shenee Laurence MPH, BSN, RN, CPHQ is an experienced Administrator Director with a demonstrated history of working in the hospital and health care industry. Strong program and project management professional with a Bachelor of Nursing focused in Registered Nursing/Registered Nurse from Georgia State University and a Masters in Public Health with a specialization in epidemiology.
Christian Rose
Dr. Christian Rose is a dual-boarded emergency physician and clinical informaticist specializing in the broad intersection of clinical medicine, informatics and innovation - specifically in machine learning, decision support, user-centered design and global health. He is particularly interested in the role of information systems to help to improve patient outcomes while allowing space for the human experience in medicine. Dr. Rose began studying the effect of technology on the practice of medicine as part of his undergraduate degree in both Physics and Science, Technology and Society. As a medical student at Columbia University, with fantastic mentorship, he pursued numerous informatics projects.
