Advancing Communication Excellence at Stanford Through Relationship-Centered Care
November 19th, 2024
Given rates of burnout and turnover in healthcare, our scholarship must focus on the needs and expertise of both patients and clinicians. Relationship centered care (RCC) encourages connection, co-creation and collaboration in patient-clinician interactions to meet patient needs and encourage professional fulfillment of clinicians. This talk overviews the Advancing Communication Excellence at Stanford (ACES) Team which co-creates programs that enhance clinicians' communication skills to strengthen relationships among patients, clinicians, and other care team members. I highlight two RCC interventions conducted by the ACES Team; setting limits with patients and relational connection with patients in virtual visits
Rachyl Pines, PhD
Rachyl Pines PhD, is a Research Scientist with the Advancing Communication Excellence at Stanford (ACES) Team within Patient Experience at Stanford Health Care, and Interim Director in Service Excellence. Rachyl conducts and oversees research and evaluation to add to the body of knowledge on relationship-centered care and communication in healthcare.
Prior to joining the team, Rachyl was a Research Scientist at Cottage Health Research Institute at Santa Barbara Cottage Hospital where she supported all pediatric, behavioral health, population health, women’s services and RN-led research that occurred at the hospital. Her other experience includes a brief postdoctoral fellowship with the Terasaki Institute for Biomedical Innovation and UCLA, focused on patient education and equity in transplantation and a Visiting Researcher position with Tufts University School of Medicine. She also serves as an executive officer for the International Association of Language and Social Psychology.
She received her MA and PhD in Communication from University of California, Santa Barbara with a focus in health communication. Her dissertation focused on training healthcare staff to better communicate with aggressive patients to prevent workplace violence. In addition, Rachyl has conducted multinational projects about intercultural differences in patient preferences for decision-making power with their providers.
