Pre-Visit Experience Transformation: Improvement at Scale
September 12th, 2023
Rebecca Carey
Rebecca Carey is an Administrative Director in the Office of Patient Experience at Stanford Healthcare and leads the Patient Journey Optimization team. She is responsible for translating identified opportunities from user research into programs that improve experience and access to care for patients while also creating efficiencies for the care team and providers. Prior to Stanford, Rebecca worked with integrated health systems, independent practices, and other academic healthcare organizations on physician strategy, hospital and clinic operations, program management and transformation efforts. Rebecca has a Masters in Business Administration from Pacific Lutheran University in Washington State.
Justin Ko
Dr. Ko joined Stanford Medicine in 2012 and serves as Director and Chief of Medical Dermatology for Stanford Health Care (SHC) while also spearheading the dermatology department efforts around network development, digital health, quality/safety/performance improvement, and value-based care. He is active in a number of leadership roles within the organization including as an Associate Chief Quality Officer and physician dyadic partner to the Chief Experience Offer, as well as co-chair of the Clinic Advisory Council, a forum of medical and executive leaders of Stanford Health Care’s Ambulatory clinics.
Alpa Vyas
Alpa Vyas, VP & Chief Patient Experience & Operational Performance Officer at Stanford Health Care. She is responsible for developing and driving core patient and family-centered programs, services, and patient satisfaction reporting/ analytics to support the goals of the organization. In addition, Alpa has led the Design Thinking efforts and developed new services to advance leading-edge and coordinated care. Alpa also previously served as the Administrative Director for Performance Excellence at Stanford Health Care.
